FIELD PROJECT SPECIALIST

Reports to Field Operations Manager

Position Summary

Provide prompt, efficient service for all ScImage products in assigned territory while representing the company in a positive and professional manner. Contribute to the development and refinement of the field service department and maintain a high level of customer satisfaction. Ability to operate independently under diverse work situations with a high degree of complexity.

Duties and Responsibilities include but are not limited to the following:

  • Install systems and implement engineering field changes as directed by ScImage Project Managers
  • Support ScImage Project Management in all new installations within the assigned territory. To include but not limited to: data flow and network design, workflow analysis to include DICOM/HL7 design and implementation.
  • Act as the “go-to” person, during installations to bring people together and resolve all situations that may arise.
  • Maintain and update all hardware and software as required
  • Establish and maintain effective customer relations and achieve a high level of customer satisfaction
  • Prepare and complete required reports and documents (i.e. Field Maintenance Reports, Teamwork completed tasks, etc.) in a timely manner.
  • Provide field technical support and training to customers and sales department on ScImage products, commensurate with training and experience.
  • During the pre-sales process, you may be involved in the development for the overall design of the solution
  • Provide feedback on new and existing products and recommend changes and updates to improve products performance and reliability.
  • Recommend changes to ScImage departments to improve efficiency, enhance customer satisfaction, increase productivity, and reduce service costs.
  • May provide technical support outside assigned area
  • Assist less senior personnel in solving difficult technical problems and resolving delicate customer related situations.
  • Assist in training new Field Service Engineers when needed
  • Operate in a manner consistent with company policies

Working Conditions

  • Ability to operate independently under diverse work situations with a high degree of complexity.
  • Frequent exposure to hospital environment
  • Frequent travel

Minimum Qualifications: Skills

  • Proven track record in implementation and support of HL7 and DICOM interfaces.
  • Strong background or desire to learn Radiology/Cardiology workflow, such as HIS (Hospital Information System)/RIS (Radiology Information Systems) and PACS, as related to the ScImage Enterprise product lines.
  • Experience in support of high-end server platforms desired.
  • Experience in support of WAN/LAN desired.
  • Experience in support of high-end storage devices desired.
  • Experience with web based applications desired.
  • Must be a self-motivated worker who sets high targets and exhibits a results oriented ownership of ScImage solutions.
  • Capable of keeping the organization informed about progress through ongoing, timely documentation of challenges and progress in our tracking system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sufficient manual strength and dexterity in order to use a variety of hand and power tools
  • Ability to lift 80 pounds on an occasional basis

Minimum Qualifications: Skills

  • Proven track record in implementation and support of HL7 and DICOM interfaces.
  • Strong background or desire to learn Radiology/Cardiology workflow, such as HIS (Hospital Information System)/RIS (Radiology Information Systems) and PACS, as related to the ScImage Enterprise product lines.
  • Experience in support of high-end server platforms desired.
  • Experience in support of WAN/LAN desired.
  • Experience in support of high-end storage devices desired.
  • Experience with web based applications desired.
  • Must be a self-motivated worker who sets high targets and exhibits a results oriented ownership of ScImage solutions.
  • Capable of keeping the organization informed about progress through ongoing, timely documentation of challenges and progress in our tracking system.

Minimum Qualifications: Education

  • Associate’s Degree in Electronics or equivalent experience, plus a minimum of five years medical field experience.

Minimum Qualifications: Location

  • This position is located in Colorado, North Carolina, South Carolina, and Virginia.
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