Critical alerts workflow requires disseminating alerts via text messaging and email distribution and running a clinical imaging web portal that is exposed to users outside the firewall. Most institutions with IT departments do have proper infrastructure for text messaging and email distribution but are subjected to local domain and security restrictions. Even when dealing with cooperative IT departments, things may get cost prohibitive or over complicated. Running a clinical imaging web portal in the DMZ requires more IT support and costs add up. On top of all this, for a comprehensive implementation, an enterprise quality secure screen sharing infrastructure is required to provide consultation to physicians outside the domain of a health institution. The screen sharing requirement is beyond the scope of services provided by most hospital based IT departments.
PICOM365 to the rescue…
The beauty of a hybrid cloud model is all the critical components required for instant access are kept on premises, while the components that need to talk to the outside world are moved to the cloud. If we move text messaging, email distribution, clinical imaging web portal and screen-sharing to the cloud, the on premises infrastructure becomes streamlined without compromising security, while lowering support costs. Moving alert processing to a cloud infrastructure drives flexibility and effectiveness to serve users both inside and outside the institution. Ultimately, cloud infrastructures powered by robust servers and managed by bigger teams provide reliable service and economic efficiency through cost sharing.
We call the activity of remotely managing critical and non-critical alerts, Remote Alerts Service (RAS) for PICOM365. This service is now available to all ScImage customers that have a PicomEnterprise on premises and are subscribed to PicomOnline.